Uber has always been committed to offering the best possible experience for both riders and drivers. All over the world, our ridesharing option has revolutionised the way in which people get around cities, ensuring that riders always have access to a convenient, reliable, and affordable way of getting where they need to go.

However, safety remains our top priority. That’s why it’s important to us that every ridesharing partner on the Uber system meets, and continues to meet, our rigorous safety standards.

All ridesharing partners must be at least 21 years of age, and drive a registered, 2005 or later model four-door vehicle under a full driver’s licence. All ridesharing partners must also pass a rigorous criminal history police check, as well as undergoing a driving history check provided by the State transport authorities – The Roads and Maritime Services in New South Wales, VicRoads in Victoria, and the Department of Transport and Main Roads in Queensland.

As a minimum, all ridesharing partners are also required to have a current policy of compulsory third party (CTP) and third party property insurance.

But we don’t stop there – we want to ensure that riders, as well as members of the community, are as protected as possible. That’s why all ridesharing partners in Australia are also covered by up to US $5,000,000 contingent coverage for bodily injury and property damage to third parties by a large global insurer rated A+ by A.M. Best.

This means that if, in the event of an accident, a ridesharing partner’s own personal CTP or third party property insurance is exhausted or does not apply for any reason, passengers, pedestrians, other drivers, and the community at large can rest assured knowing that ridesharing partners remain covered by a robust first-class policy.

It’s worth mentioning that, in cities where we operate UberBLACK, UberLUX and uberTAXI, rides are provided by commercially licensed and insured partners and drivers, and as such are covered by the commercial insurance policies of the individual partnering transportation providers.

Finally, from request to drop-off, the entire Uber experience is geared towards ensuring reliability and safety. Upon requesting a car, our technology provides the rider with their driver’s name, photograph, licence plate, vehicle type, and a contact number. The rider can see the vehicle approaching on a map, and share their journey in real time with friends or loved ones using our Share My ETA feature. Both riders and drivers must also provide feedback after each journey.